Shanenawa Rapeh - Caneleiro

FAQs

• What is Mycotrop?

  Mycotrop is an online shop offering carefully selected smartshop, mycology, botanical, cannabis seed, grow kit, spore, culture, extract, and related products. Our goal is to provide quality products, clear information, secure payment options, discreet packaging, and fast delivery for our customers.

• Is payment on Mycotrop secure?

  Yes. Mycotrop offers secure payment methods. Customers must always follow the payment instructions shown on the official Mycotrop website and in the official order confirmation email.

  For bank transfer payments, always check the current bank details carefully before sending your payment.

• Has Mycotrop changed its IBAN?
  Yes. We have changed our IBAN. Please do not use the old IBAN. Always use only the payment information provided on the official Mycotrop website and in the official email we send you for your order. Do not use old bank details, previous invoices, screenshots, saved banking templates, or payment information from earlier orders. Any wire transfer sent to our old account will be lost and cannot be credited to your order. If you are unsure which IBAN to use, please contact customer support before sending your payment.
• Where can I find the correct payment information?
  The correct payment information is shown during checkout on the official Mycotrop website and in the official order confirmation email. For your security, always verify the IBAN before confirming a bank transfer.
• Does Mycotrop offer fast delivery?
  Yes. Mycotrop prepares orders as quickly as possible after payment confirmation and stock verification. Delivery times may vary depending on the destination country, shipping carrier, customs, public holidays, and local delivery conditions.
• Is delivery discreet?
  Yes. Orders may be shipped in neutral, plain, or discreet packaging to protect customer privacy and support safe delivery. Discreet packaging may also be used for security, logistics, stock availability, regulatory compliance, or customer discretion.
• Can the packaging be different from the product image?
  Yes. Product images displayed on this website are provided for illustrative purposes only. The packaging, label design, branding, colors, format, or external presentation shown online may differ from the packaging received with your order. Any difference in packaging does not affect the identity, quality, quantity, composition, legal status, or conformity of the product ordered. The customer will receive the correct product as described in the product description, even if the external packaging differs from the image shown on the website.
• Why can products be shipped in neutral or plain packaging?
  In certain cases, products may be shipped in neutral, plain, or discreet packaging for reasons of privacy, security, logistics, stock availability, regulatory compliance, or customer discretion. This may be done in the interest of both the customer and the seller.
• Do packaging changes affect my consumer rights?
  No. Packaging changes do not limit or remove any statutory consumer rights under applicable European Union and national consumer protection laws. In case of doubt, customers may contact customer support before or after placing an order.
• Are the products legal in my country?
  Laws vary from country to country. Customers are responsible for checking the laws applicable in their own country before ordering, importing, possessing, or using any product. Mycotrop does not encourage any illegal use of its products.
• What should I do if my order is delayed, damaged, or incorrect?
  If your order is delayed, damaged, or if you believe you received the wrong product, please contact customer support with your order number, a clear description of the issue, and photos of the package or product if needed.
• How can I contact customer support?
  You can contact Mycotrop through the official contact options provided on the website. For faster support, please include your order number and the email address used for your order.
• Is Mycotrop the official exclusive distributor of Mycotek, Just Seeds, and The Herborist?
  Yes. Mycotrop is the only authorized distributor of the following brands: Mycotek, Just Seeds, and The Herborist. This means that any website claiming to sell these brands outside of Mycotrop is not part of the official distribution network. Such products should be considered unauthorized and potentially counterfeit. If you see another website selling these brands, please report it to us immediately so our team can investigate and take the necessary action.