Delivery, Tracking & Returns

Clear before you order

This page explains how Mycotrop prepares parcels, what to expect from tracking and how to request help or a return.

Neutral packagingNo Mycotrop product description on the outside

Tracking after dispatchCheck your inbox and spam folder

14-day withdrawal periodSubject to the legal exceptions explained below

Order preparation and discreet packaging

Orders are prepared on business days. We use neutral outer packaging so the contents are not described on the parcel. The shipping label must contain the delivery details required by the carrier.

Processing time and the final delivery time depend on order volume, destination, carrier handover and local delivery conditions. If an item is not immediately available, we will contact you when action is required.

Delivery estimate

Many international deliveries arrive within 3 to 15 business days after dispatch. This is an estimate, not a guaranteed delivery date. Customs, national holidays, severe weather and local carrier backlogs can cause delays.

Enter a complete, real private delivery address. Incorrect names, missing house numbers and addresses that a carrier cannot serve may result in delay or return.

Tracking an order

When tracking is available, the link is sent to the email address used for the order after dispatch. It may take time before the carrier records the first scan or before a local delivery partner recognises the code.

Use the guest tracking page with your order reference and email address. Check your spam folder before contacting support.

Delay, delivery damage or missing parcel

If tracking has not moved for an unusual period, contact us with your order number and the email used at checkout. If the parcel arrives damaged, keep the outer packaging and send clear photos of the parcel, shipping label and affected product as soon as possible. These details allow us to assess the case and, where needed, open a carrier investigation.

Your 14-day right of withdrawal

Consumers may notify us that they wish to withdraw from an eligible purchase within 14 days after receiving the goods. Contact us before returning anything so we can provide the correct return instructions and destination.

During the assessment period, handle the product only as needed to establish its nature and characteristics. You may be responsible for diminished value caused by handling beyond what would be reasonable in a shop.

Statutory exceptions may apply, including sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed, and goods liable to deteriorate rapidly. We will explain any applicable exception in the context of the product concerned.

Return shipping and refunds

Unless the item is faulty or we agree otherwise, the customer is responsible for the direct cost of returning an eligible product. Use a traceable service and retain proof of dispatch. Returned products should be complete and securely packed.

Eligible refunds are made to the original payment method. We may wait until the returned goods arrive, or until you provide proof that they were sent, before completing the refund. Original standard delivery costs are handled in accordance with the applicable consumer rules.

Need assistance?

Include your order number and the email address used at checkout. We answer on business days and aim to reply within one business day.

Contact support · Track an order